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Vibration of Perceptions
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<div id="50040_kdub1">Never Expect Replies from BlogDrive Trouble Tickets</div> - Vibration of Perceptions
Thursday, February 09, 2006

Never Expect Replies from BlogDrive Trouble Tickets

I know I've always suggested to everyone that whenever a problem arises with their blogdrive they should send in a trouble ticket to let the authorities know about their problem. However, as far as BlogDrive's customer service is concerned, trouble tickets, or in other words support tickets are not to be bothered, whether it's a mojor bug or not.

Trouble ticket are meant to be a form of method for BlogDrive users to communicate with BlogDrive administrator whenever there's a problem. However, many people tend to misuse this service and often lead to giving the admins too much unnecessary work.

On the support ticket page, it's clearly stated that due to large amount of tickets received, they may not respond especially to problems with designs.
Due to the large number of trouble tickets received, we may not respond to all. Especially those which are in regard to Blog design, are obscure or trivial in nature.

If you are experiencing a problem setting up or editing your Blogdrive account, or if you would just like to leave a comment, please fill out the form below. We will contact you as soon as the problem is resolved. Any information you provide here may be shared with others.

It's also stated that they will respond as soon as the problem is resolved. This makes a lot of sense when no trouble tickets (known) have been responded, ever. Because no bugs or other known issues have been fixed yet (that are of any concern). This goes back to things like PTE, Page not Found, and some others.

It's reasonable, just as stated they will not respond. Unprofessional. In a way. Sadly. Personally, I've send in many trouble tickets and have never once received a reply. Not once. Could be my memory failing.

Do you have a similar experience? Tell us about yours.

References: Plain Text Editor bugs, BlogDrive Disaster,
Tags: BlogDrive, Support Ticket, Trouble Ticket, Customer Services,

Recommended reading:
Consumer Behavior, Sixth Edition
By Michael R. Solomon

Recommended reading:
Selling Today: Creating Customer Value, Ninth Edition
By Gerald L. Manning

Posted at 01:20 pm by Seige

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